Health

Pella Recalls Casement Windows Due to Injury Hazard (Recall Alert)

pella window

Name of Product:

Pella Architect Series Casement Windows

Hazard:

The window’s sash can detach from the frame and fall, posing an injury hazard to consumers.

Recall Date:

December 21, 2023

Units:

About 12,000 (In addition, about 305 were sold in Canada and about 10 were sold in Mexico)

Recall Details

Description:

This recall involves Pella’s Architect Series venting wood and aluminum-clad casement windows. The following four custom-made casement window types are included in this recall: all venting hurricane impact products with side pivot hardware, all venting casements with a frame height greater than 96 inches, all venting casements with a frame width wider than 35 inches, and all venting casements with a frame width greater than 29 inches and a vent height greater than 47 inches with side pivot hardware. The serial number is etched in a lower corner of the window glass. Serial numbers included in this recall can be verified at www.PellaHingeRecall.expertinquiry.com.

Remedy:

Consumers should keep the recalled casement windows shut and locked at all times and contact Pella to receive a free repair by a Pella-designated service technician.

Incidents/Injuries:

The firm has received one report of a window sash detaching from the frame and falling. No injuries have been reported.

Sold At:

Authorized distributors nationwide, including Pella Window and Door stores, Lowe’s, ABC Supply, Allied Building Products, Builders First Source, Builders Supply Co, Inc., Hammond Lumber Company, McCoy’s Building Supply, National Lumber, and The Carter Companies stores nationwide from January 2021 through July 2023 for between $700 and $10,000 per window.

Manufacturer(s):

Pella Corporation, of Pella, Iowa

Manufactured In:

United States

Note: Individual Commissioners may have statements related to this topic. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics.

If you are experiencing issues with a recall remedy or believe a company is being non-responsive to your remedy request, please use this form and explain the situation to CPSC.

About the U.S. CPSC

The U.S. Consumer Product Safety Commission (CPSC) is charged with protecting the public from unreasonable risk of injury or death associated with the use of thousands of types of consumer products. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. CPSC’s work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years.

Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC.

For lifesaving information:

Report an unsafe product

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